• Frequently Asked Questions

    What does Metaclinic do?

    Metaclinic provides a software platform to connect Clinics and Law Firms in the personal injury space. Within the HIPAA compliant platform you can share patient medical records, billing information, and case information with all of the parties involved in a case. In addition, you can request specific information and track all case documents from one central location.

    How do I get set-up with Metaclinic?

    Metaclinic set-up is very easy. After speaking to a representative, you can have an account set-up within a day and entering information immediately. We can then provide your staff with personalized training information.

    How does Metaclinic work for Clinics?

    Clinics used Metaclinic to enter in patient information to share with attorneys and other providers and it can track Lien and Letter of Protection information. In addition, Metaclinic can help source funding options for your accounts receivable.

    Is Metaclinic an EMR?

    While Metaclinic does house medical records, it will not replace your current EMR but instead help track specific information related to your personal injury business.

    How does Metaclinic work for Lawyers?

    Metaclinic provides a single location for Lawyers to access patient medical records from their patients providers.

    How does Metaclinic work with funding companies?

    Metaclinic houses all of the case documents for clinics and law firms which can then be catalogued and packaged specifically for underwriting.

    Is Metaclinic a funding company?

    No, Metaclinic does not place funding investment but rather we work with your 3rd party providers, or bring ours.

    Wish to be a vendor?

    How can Metaclinic help me with funding my accounts receivables?

    Metaclinic is funding company agnostic, which means that we work with you to ensure that your preferred funding sources have the data and documents needed for a seamless transaction. If you would like to explore other options Metaclinic has funding companies built in to help provide the financial relief customized to your clinics needs.

    How much does it cost?

    Our custom solutions and variable pricing will require that you speak with a representative to see how Metaclinic can best suit your needs.

    How much training do I need?

    The typical clinic office of 10 staff members requires 3-4days to onboard the entire staff.

    Does the software integrate with my EHR or Practice management system?

    Yes, we have several integrations however many of these require additional development work by the EHR’s and can be an additional cost by the 3rd party companies.

     

    Who in my network can also use Metaclinic?

    You can add users to your network who are either other clinics or law firms. By adding them to your network, you extend them a single use license to interact with cases only in your firm.

    Who can see my case information?

    Only organizations that you share that particular case information with.

    Does Metaclinic do billing?

    Metaclinic provides an invoice tracking system to track bills between the law firms and clinics. There are features to make this tedious process a breeze. We do not offer billers or coders as part of our offering.

    Have another question?

    Please use the ? icon below to chat with our team!

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    ← All Policies
    Policies
    HIPAA Privacy
    Purpose
    The purpose of this policy is to establish requirements for data privacy at Meta Clinic pursuant to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), as amended by the Health Information Technology for Economic and Clinical Health Act of 2009 ("HITECH").
    
    Summary
    Meta Clinic will only use or disclose HIPAA protected health information as authorized by its business associate contracts or by law. Unauthorized use or disclosure must be reported immediately to the Meta Clinic Privacy Officer.
    
    Scope
    This policy applies to all Meta Clinic HIPAA protected health information ("PHI") created, received, transmitted, or maintained by Meta Clinic information systems, and all workforce members and contractors.
    
    Audience
    This policy applies to all Meta Clinic workforce members and contractors.
    
    Policy Administration
    Ownership
    Management Team owns all Meta Clinic information privacy and security policies, including this policy.
    
    Maintenance
    Legal Team is responsible for maintaining this policy. Legal Team is also responsible for coordinating with policy enforcement entities to develop relevant procedures, guidelines, and standards.
    
    Enforcement
    All Meta Clinic workforce members and contractors are responsible for adhering to this policy. Managers, Dev Team, Ops Team, and system owners are responsible for ensuring that personnel are in compliance with this policy.
    
    Policy
    9.1 - Use and Disclosure of PHI
    Meta Clinic is regulated as a business associate under HIPAA. As a business associate, Meta Clinic is only permitted to use (internally) or disclose (to third parties) PHI as permitted by its upstream business associate contracts and by HIPAA. Any use or disclosure of PHI not expressly permitted by business associate contract or by HIPAA is prohibited.
    
    9.1.1 - Minimum Necessary Use and Disclosure
    Meta Clinic workforce members must make reasonable efforts to limit their use and disclosure of PHI to the minimum amount of information necessary to perform their authorized activities or duties.
    
    This standard does not apply to disclosures:
    
    For treatment,
    To the individual
    Pursuant to patient authorization, or
    When required by law
    For internal use of PHI, Meta Clinic uses access controls to identify and limit access to PHI pursuant to the Meta Clinic Access Control, Authentication, and Audit Logging Policy.
    
    9.1.2 - Accounting of Disclosures
    Patients have the right to request that Meta Clinic provide an accounting of disclosures that Meta Clinic makes of the patient's PHI. Legal Team will track disclosures of PHI on a six-year rolling basis, and is responsible for receiving and processing request for accountings. If you receive a request for an accounting, please contact Legal Team.
    
    Pursuant to 45 CFR §164.528, the following must be tracked:
    
    The date of the disclosure
    The name of the entity or person who received the PHI, and their address (if known)
    A brief description of the PHI disclosed, and
    A brief statement of the purpose of the disclosure
    The following disclosures are exempt from this policy:
    
    Disclosures to carry out treatment, payment, and health care operations (as provided in 45 CFR § 164.506)
    Disclosures to individuals of protected health information about them (as provided in 45 CFR § 164.502)
    Disclosures incident to a use or disclosure otherwise permitted or required by the HIPAA Privacy Rule (as provided in 45 CFR § 164.502)
    Disclosures pursuant to a patient authorization (as provided in 45 CFR § 164.508)
    9.1.3 - Disclosures to Subcontractors
    Meta Clinic may disclose PHI to one of its own business associates that is performing an activity on its behalf when Meta Clinic establishes the permitted and required uses and disclosures of PHI and obtains satisfactory assurances that the business associate will safeguard the information. Satisfactory assurances are documented in writing through a business associate agreement approved by Legal Team. Please contact Legal Team if you have questions about whether a business associate relationship exists in a specific situation.
    
    9.2 - Amendments to PHI
    Patients may ask to correct or amend his or her healthcare record. If the patient is unable to self-serve through the Meta Clinic information systems, immediately contact Legal Team as soon as you become aware of the request. Legal Team will either respond directly or forward to the appropriate covered entity.
    
    9.3 - Notification of Impermissible Use or Disclosure of PHI
    All Meta Clinic workforce members and contractors must report unauthorized use or disclosure of PHI to the Meta Clinic Security Officer immediately. The Security Officer will notify Legal Team and execute the appropriate incident response playbook pursuant to the Meta Clinic Incident Response Plan.
    
    9.4 - HIPAA Privacy Training
    All Meta Clinic workforce members are required to complete HIPAA privacy training, pursuant to the Meta Clinic Privacy & Security Training Policy and Plan.
    
    9.5 - Complaints
    Any complaints or questions about data privacy must be referred to the Meta Clinic Privacy Officer.
    
    9.6 - No Intimidation or Retaliation
    Meta Clinic workforce members shall never intimidate, threaten, coerce, discriminate against, or take other retaliatory action against any individual for the exercise by the individual of any right established, or for participation in any process provided for, by HIPAA, including the filing of a complaint.
    
    If any Meta Clinic workforce member witnesses such an act, they shall report it immediately to the Meta Clinic Privacy Officer, or else to Meta Clinic management.
    
    9.7 - No Waiver of Rights
    Meta Clinic workforce members shall never require individuals to waive their rights under HIPAA as a condition of the provision of treatment, payment, enrollment in a health plan, or eligibility for benefits.
    
    References
    HIPAA Administrative Simplification
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